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To enable all tradable instruments on MT4, please log into your platform and go to the Market watch window. Then right-click on the Market Watch window (on any instrument) and choose "Show all". All tradable markets that are available to trade will be available in the Market watch area.

To change the time frame, select the chart then select the time period from the top toolbar. Alternatively, the time frame can be changed by right clicking on the chart, selecting Timeframes then your preferred option.

Select Pricing in the Menu, and the dropdown will lead you to our ‘Swaps’ page

Invalid account will be displayed in the bottom right corner of your MT4 platform if you have entered the wrong account number, password or server.

Please ensure that you have enabled automated trading on your trading platform before starting your EA.

To log in to your MetaTrader 4 account, go to the main ‘File’ menu and select ‘Login to Trade Account’. A login window will pop up. Go back to your email and copy your Password and Login Number.

Invalid account will be displayed in the bottom right corner of your MT4 platform if you have entered the wrong account number, password or server.

To add an EA, open MT4 and then go to 'file' and then 'open data folder'. Choose 'MQL4', and then 'expert advisors' or 'indicators'. You can then copy the file you want to add into this location.

A margin call will occur when your account requires more money, if there isn’t enough money available trades will be automatically closed out. If slippage occurs you can end up losing more than you have deposited, please check our slippage policy for more information.

One major difference between the two platforms is that MT4 is a ticket based platform while cTrader is both ticket and position based. In a ticket-based platform; each trade is registered separately requiring the trader to close each position separately if need be.


Yes, please contact your account manager for more information.

In its simplest definition, Free Margin is the money in a trading account that is available for trading. To calculate Free Margin, you must subtract the margin of your open positions from your Equity (i.e. your Balance plus or minus any profit/loss from open positions).

Gaps are sharp breaks in price with no trading occurring in between. Gaps can happen moving up or moving down. In the forex market, gaps primarily occur over the weekend because it is the only time the forex market closes.

This will occur outside of market trading hours such as on the weekend.
Once logged in the platform, please go to Tools>Options and under the 'Server' tab, select 'Change Password'. Then, enter the new password you wish to use and confirm.
In the password box of the Login form click “Forgot?”. You will proceed to the password reset screen. Enter your email address used to create your cTrader ID, check the reCAPTCHA and click Reset Password.

This message generally means you lost internet connection or selected the incorrect server.

To enable or disable an Alert on the MetaTrader 4 platform, go to the Alerts tab of the Terminal window, right click on the chosen alert and select Enable On/Off or press the Space key.